Our Refund Policy

Refunds may be facilitated under the following conditions:

• The event is canceled or rescheduled by the organiser.
• The event is affected by circumstances beyond reasonable control, including but not limited to:
  • Severe or extraordinary weather (such as flood, earthquake, or other acts of God);
  • Fire, war, pandemic, epidemic, insurrection, terrorist act, riot, accident, or emergency;
  • Government action, restriction, or directive that makes the event impossible to hold.

If any of the above occurs:

• EventHeave will assist Buyers in facilitating a refund from the Event organiser.
• Refunds are subject to the organiser's refund policy and applicable deductions.
• Payments are processed through third-party payment service providers, and refunds may take 3 to 15 working days to be completed.
• EventHeave shall not be held liable for any delay, denial, or amount of refund, as final responsibility for refunds rests solely with the organiser.
• Service charges and processing fees are non-refundable.
• Organisers are responsible for notifying buyers of any cancellations or schedule changes.